1. Introduction

Welcome to Qvian! Qvian ("we," "our," or "us") operates a B2B marketplace platform designed to connect buyers and sellers. Our mission is to provide a seamless and efficient environment for businesses to collaborate, transact, and grow. Protecting your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, the steps we take to safeguard it, and the rights you have concerning your data. By using our platform, you agree to the terms described in this Privacy Policy.

2. Information We Collect

2.1 Business Account Information

To facilitate account creation and platform access, we collect information necessary for verifying and maintaining business accounts. This includes company-specific details such as the name, registration numbers, and tax IDs. We also collect contact information, including email addresses, phone numbers, and physical addresses. Additionally, user account credentials, such as usernames and passwords, are securely stored. Understanding your business category and preferences helps us tailor our platform to your needs.

• Company Details: Includes the company name, registration numbers, and tax IDs to verify and authenticate business accounts.
• Contact Information: Covers email addresses, phone numbers, and physical addresses for communication and account-related updates.
• User Credentials: Securely stores usernames and passwords for platform login and access.
• Business Category and Preferences: Collects data to customize platform features and services based on specific business needs.

2.2 Transaction Data

As a B2B marketplace, transactional information is a critical part of our operations. We collect data on Requests for Quotations (RFQs), bid submissions, and quotes exchanged between buyers and sellers. While we do not handle payments or credit transactions directly, we facilitate the posting of open RFQs and vendor bids, ensuring bid details, including rates and relevant information, are securely stored. Furthermore, we maintain records of communications between buyers and sellers to resolve disputes and enhance the user experience.

• RFQ Details: Open RFQs posted by buyers and bids submitted by vendors, including rates and other relevant information.
• Communication Records: Maintains logs of buyer-seller communications to resolve disputes and improve user experience.

2.3 Automated Data Collection

To continually improve our platform, we automatically collect data related to your interactions. This includes technical information and behavioral data, which help us optimize our services and enhance user experiences.

• Device Information: Includes details such as your device type, operating system, and model.
• IP Address: Captures the IP address used to access our platform.
• Browser Settings: Includes browser type, language preferences, and version.
• Usage Patterns: Tracks how you interact with various features, including clicks and navigation flows.
• Cookies and Tracking Technologies: Used to remember user preferences and deliver personalized experiences.

3. How We Use Your Information

3.1 Core Platform Services

Your information is used to enable and enhance the core functionalities of our platform. This includes processing and managing RFQs, facilitating communication between buyers and sellers, and securely storing bid details. We also use your data to verify business identities, ensuring a secure and trustworthy environment for all users.

3.2 Platform Improvement

Analyzing usage patterns helps us identify areas for improvement. This information enables us to enhance user experience by developing new features and refining existing ones. Conducting market research and analytics allows us to stay competitive and meet user demands effectively.

3.3 Communication

We use your contact information to keep you informed about service updates, notify you of important platform changes, and provide support when needed. With your consent, we may send marketing communications to share offers, updates, and other promotional content. Legal and transactional notifications are sent to keep you updated on critical aspects of your account and activities on the platform.

4. Information Sharing

4.1 With Platform Users

To facilitate business transactions, certain information is shared with other verified users of the platform. For example, business profiles are visible to potential buyers or sellers. Details of quotes and bids are shared between the involved parties. Public listings are displayed if you opt to participate in broader visibility options.

4.2 With Service Providers

We work with trusted third-party service providers to support our platform’s operations. Cloud storage providers ensure data is stored safely and accessible. Analytics services help us analyze user behavior, while communication tools enable efficient support and notifications.

4.3 Legal Requirements

In compliance with legal obligations, we may disclose your information to respond to court orders, government requests, or regulatory requirements. Additionally, we may share data to protect our rights, safety, and operations or as part of business transfers, such as mergers or acquisitions.

5. Data Security

5.1 Protection Measures

We employ robust security measures to safeguard your data. Sensitive information is encrypted both in transit and at rest. Our servers are hosted in secure infrastructures with state-of-the-art technology. Regular security audits and penetration testing ensure that vulnerabilities are promptly identified and addressed. Access control systems are in place to limit data access to authorized personnel only.

5.2 Data Retention

Data retention policies ensure that your information is stored only for as long as necessary. Active account data is retained while your account is in use, while archived data is stored in compliance with legal requirements. If you wish to delete your data, you may request it through your account settings or by contacting us directly.

6. Your Rights and Controls

6.1 GDPR Rights

Under GDPR, you have specific rights concerning your data:

• Right to Access: Obtain a copy of your personal data.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Limit the processing of your data in specific situations.
• Right to Data Portability: Obtain your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent.
• Right to Lodge a Complaint: File a complaint with a data protection authority if you believe your rights have been violated.

6.2 Account Information

You have the right to access and manage your account information. This includes viewing your data, updating business details, exporting account information, and requesting account deletion. Our platform provides tools to make these processes simple and transparent.

6.3 Communication Preferences

We respect your preferences regarding communications. You can opt out of marketing emails, adjust notification settings, and manage preferences for receiving platform updates. These options are available in your account settings.

7. International Data Transfers

Given the global nature of our platform, data may be transferred across borders. We ensure that such transfers comply with international data protection regulations. Safeguards are in place to protect your information, including adherence to industry standards and legal frameworks such as Standard Contractual Clauses or adequacy decisions where applicable.

8. Children's Privacy

Our platform is intended for business use by adults and is not directed toward children. We do not knowingly collect information from individuals under 18 years of age. If we become aware of any such data, it will be promptly deleted.

9. Changes to Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal requirements. Significant updates will be communicated through email, platform announcements, or notices on our website. We encourage you to review the policy regularly to stay informed.

10. Contact Information

If you have any questions, concerns, or requests related to your privacy, please contact us:

• Email: [email protected]
• Address: Qvian HQ, Cricket Street, Fuvahmulah, Maldives
• Phone: +960 686 3323

11. Legal Compliance

11.1 Data Protection Laws

We are committed to adhering to all applicable data protection laws and industry standards. Regular reviews ensure compliance with evolving regulations and best practices.

11.2 Dispute Resolution

We have established a clear process for resolving disputes. Complaints are handled promptly, with resolution timelines communicated transparently. If necessary, escalation procedures are available to ensure fair outcomes.

12. Cookie Policy

12.1 Essential Cookies

Essential cookies are necessary for the basic functioning of our platform. They enable features such as authentication, security, and core functionalities.

• Authentication Tokens: Used to verify user sessions and maintain secure login functionality.
• Profile Data: Temporarily stores user profile information to enable a smoother platform experience.
• Transaction Data: Retains session-specific data related to creating RFQs and responding to bids.

12.2 Analytics Cookies

Analytics cookies help us understand how users interact with our platform. They provide insights into usage patterns, performance, and areas for optimization.

12.3 Marketing Cookies

Marketing cookies allow us to deliver relevant advertisements and manage your preferences. These cookies may involve third-party integrations to support targeted campaigns.

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Last Updated: March 20, 2024
Version: 1.1